Mediation is now widely recognized as a highly effective way to reduce
conflict, resolve disputes and build a productive workplace. Mediation
for Managers focuses on getting mediation skills and the mediation
process out of the classroom and away from the lawyers - and directly
into the hands of managers where it is needed most.
The book contains an accessible and practical toolkit of exercises,
case studies and real-world examples to enable one to become an effective
mediator at work. It illustrates mediation can offer a fresh and positive
way of looking at a wide range of interpersonal disputes - including
employment, customer complaints, grievances, bullying, harrassment
Mediation for Managers can help by:
the cost of conflict - the stress, illness and staff loss caused
by conflict often affect the bottom line
relationships - building rapport, and refocusing people on their
healthy change - conflicts, effectively managed, can have a positive
effect and help avoid stagnation.
beyond the conventional techniques of resolving conflict to map out
the mediation process step by step, this book uniquely shows the management
style and core skills required at each stage. It also illustrates mediation
in action - between co-workers, managers, direct reports, and customers
and corporate staff. The mediation process comes through clearly, with
simple visible check lists and instructions.
As a mediating manager, one can learn how to deal with different demands,
personalities and behaviours while setting a positive lead - and hugely
enhance ones value to colleagues on both a professional and personal
Authors : John Crawley & Katherine Graham
take a step by
faith to do the right thing,
then God will do the rest
-the things you can't do.